Q. Why should I clean my carpets?
A. Invisible to the eye, dirty carpets are populated by microscopic organisms, such as dust mites, which cause allergies, disease producing bacteria, foul and unpleasant odours and contaminants which are not conducive to good health. Regular vacuuming alone is not sufficient to remove these. If optimum health is your concern then a clean environment in which you live and work should be your top priority.

Q. How often should my carpets be cleaned?
A. We recommend that carpets be cleaned at least once, but ideally several times a year in order to preserve their hygienic quality and appearance. Clearly the frequency of cleaning depends on the number of factors, such as whether shoes are worn or not on the carpets, whether there are pets or not, and the number of residents who inhabit the house or populate the office space, among other factors.

Q. Which stains can be removed by carpet cleaning?
A. There are such a great variety of stains that can damage your carpet, such as wine, food, mud, coffee, tannin, grease, ink, or animal stains it is difficult to give generalisations as to how effective our efforts would be to remove stains thoroughly. Some older stains are hard to remove and the use of ‘off the shelf’ stain removers can sometimes actually damage/discolour carpets further by way of ‘setting’ the stain. That is why prompt action is always needed with regard to a fresh stain. Our goal is to achieve optimum stain removal without discolouring your carpet or damaging it in any other way. We will not give up until we are assured that we have made our best effort to clean your carpet thoroughly and leave it stain-free.

Q. I’ve had a carpet clean before – Why do my carpets get dirty so quickly afterwards?
A. Alternative cheaper methods often utilise low quality detergents that leave behind a sticky residue or collection of oily dirt attracting molecules called ‘micelles’. These attach to your carpet fibres/fabrics and, even when dry, attract all types of dirt and residue resulting in your carpets and upholstery becoming dirty again very quickly. By using a professional cleaner with industry proven high quality equipment and chemicals, you will receive a thorough clean that leaves no residue, just clean, fresh and safe carpets and upholstery.

Q. How much do you charge?
A. The cost of any carpet cleaning depends on the cleaning method and system required (Preventive, Corrective or Salvage) based on soil levels and the room measurements in metres squared. Upholstery is priced on a ‘per seat’ basis but, again, the cost may increase with heavier soil levels. This is why it is important to have your carpets and furnishings cleaned regularly. A maintenance clean once a year will be far cheaper than a salvage clean every 3 years! Extra treatments such as carpet and fabric protection will incur additional charges. Prices for all cleans start at £65.00 pounds.

Q. How do you clean and with what method?
A. We have a variety of cleaning methods which we can employ to clean your carpets or upholstery. Once we have identified the fibre or fabric type, construction and the degree of soiling, we will be in a position to advise you on the method to best clean your carpets or upholstery. Our most commonly used method is Hot Water Extraction, utilising our top of the range Prochem SteempPro PowerPlus extraction units.

Q. Are your products/chemicals safe for children and pets?
A. One of the main benefits of cleaning with Prochem products is that they are environmentally friendly and 100% safe for children and pets in the home. We only use Prochem products. Why? Because Prochem are the leading recognised name in carpet and upholstery cleaning. Prochem products have been considered as the industry standard for over 35 years and are used in many different countries around the world. Many of their cleaning products are certified Woolsafe and are recognised for their superior quality and unparalleled performance, something which many other cleaning products simply cannot compete with.

Q. How long does the carpet cleaning process take?
A. The process depends on the size of the area to be cleaned and the degree of soiling. But generally we can complete an entire carpet at your home within a few hours or within your office after working hours. Of course, with the caveat the size of the area to be cleaned will determine the time required for completion. But do be assured that we are quite efficient with our labour and we are sensitive to your requirements that the process be completed as quickly as possible with minimum disruption.

Q. How long does the upholstery cleaning process take?
A. The process will depend on the amount of furniture to be cleaned and the level of soiling within each piece. As a guide, an average three piece suite will normally take around 3hrs to clean.

Q. How long will the carpets or upholstery take to dry?
A. The amount of time required for the carpet to be dried depends on a number of factors, such as the humidity of the house, the exposure to sunlight, the temperature of the home and so forth. Obviously, the less traffic on the carpet will hasten the drying process. In most cases the carpets will be dry in 6 to 8 hours, but it can be a lot less. Upholstery is normally dry in 8 – 12 hours. In some cases, an Airmover may be utilised to speed up the drying process.

Q. Do you move any furniture?
A. Where the client is unable to remove furniture from the room(s), we may assist in removing some items. We do reserve the right not to move items that we may deem as delicate and/or a risk to employees’ Health and Safety.

Q. What are your working hours?
A. We offer our services 5 days a week, Monday to Friday, but we can arrange special appointments in some instances. Our goal is to provide you with a reliable, professional carpet cleaning service when you need it.

Q. Can I choose the day and time the work will be done?
A. Yes. If you decide to go ahead and use our services we will make an appointment with you on a day and time of your choice. Please be aware that our lead time is always a week for larger jobs, but it can be longer in peak periods.

Q. What are some of the other services you provide?
A. In addition to all types of carpet and upholstery cleaning, we clean rugs and leather chairs and sofas. Additional services we offer include anti-static carpet treatment, anti-allergen and mattress cleaning, pet odour/urine removal and fibre/fabric protection for carpets and upholstery.

Q. How do you accept payment?
A. We accept cash, bank payments, cheques (with a valid guarantee card) and all major credit and debit cards. Payment by card can be made on site via a portable PDQ GPRS machine, subject to coverage. Prior to approval, accounts can be set up for commercial customers to allow thirty day terms.

Q. Do you guarantee your work?
A. Yes we do. Customer satisfaction is our aim. If we have not fulfilled the agreed expectations set out at the survey stage, we will re-clean the area in question for free.

Q. Are your staff trained, insured and vetted?
A. All of our staff are fully insured and we also perform background checks on all of our employees. All staff members are fully trained and have achieved full Prochem accreditation.

Q. Are you insured?
A. Yes, we have public liability insurance for the amount of £5 Million and full cover for all items being worked upon, including product use. You are welcome to see a copy of our cover during a visit. We also carry risk assessments, safe systems of work and all applicable Material Safety Data Sheets for the products we use.

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